CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?
If you are not entirely satisfied with your purchase, we will accept a return for an exchange or full item refund.

We can only accept item returns: if the products handle and repackage the items with care. Any merchandise returned must be received back in its original condition – this means it must be undamaged, free of stains, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.

Sale, Promotional items are eligible for an exchange or credit note only.
We reserve the right to return your item to you if it does not adhere to the above.

HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?
Returned items must be received within 14-days from the date of delivery for UK orders and within 30 days of receipt for international orders.

Sale and Promotional items are eligible for an exchange or credit note only.
Returned items must be received within 7-days from the date of delivery for the UK within 15 days of receipt for international orders.

HOW TO MAKE A RETURN:
Please fill in and include the returns form (back of invoice), along with your returned item to enable us to proceed with your return as quickly as possible.
If the return form is not attached, please email us and we will send a digital copy.

We strongly recommend returning your items via a recorded service as we can’t be held responsible for any items that do not reach us.

The UK return address is: Saint Giovanni De La Mode, Sh.Lg09, Shepherds Building, Charecroft Way, Hammersmith, London, W14 0EE

HOW LONG DOES A REFUND TAKE?
We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a full refund or exchange followed by a return confirmation e-mail. The refund will be processed back to your original method of payment.

Please note we do not contact you when an item arrives back to us, but only once your refund/exchange has been issued 10-14 working days later.

If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.

CAN I GET MY SHIPPING FEES BACK?
We regret to inform you that any upgraded shipping fees over and above the standard delivery method are non-refundable unless the error was made on our part.

I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.
If we’ve made a mistake with your exchange/refund. Please contact us as soon as possible so we can fix this for you right away.

I HAVE RECEIVED A FAULTY ITEM.
If you have received a damaged item from us. We can only assume this occurred during the manufacturing process. Please email us an image so we can look into this & organise for another replacement to be sent to you!

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.
We’re really sorry if we’ve made a mistake with your order. Please send us an email as soon as possible and we will fix this for you right away.

DO I HAVE TO PAY FOR RETURN POSTAGE?
Unfortunately, we are unable to cover return postage costs unless your item is faulty. We strongly advise customers to hold onto proof of postage or do recorded delivery as we’re also not responsible for returns lost in the post.