Terms of service

TERMS & CONDITIONS

Last Updated: 12 August 2026

1. ABOUT US

This website is operated by Saint Giovanni De La Mode Ltd.

Company Registration Number: 11383847

Registered Office Address:
LG09, The Shepherds Building
Charecroft Way
London
England
W14 0EE
United Kingdom

Website: saintgiovani.co.uk
Email: info@saintgiovannidelamode.com

Throughout these Terms & Conditions, “we”, “us” and “our” refer to Saint Giovanni De La Mode Ltd.

2. USING OUR WEBSITE

By accessing or using saintgiovani.co.uk, you agree to comply with these Terms & Conditions.

These Terms apply to all visitors and customers using our website and to purchases made through our online store.

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any statutory rights you may have as a consumer under applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements and other product information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings or display.

Product availability may change without notice.

Where a product is offered on a pre-order basis, the relevant product page will state that the item is available for pre-order and will provide the applicable estimated fulfilment, dispatch or delivery timeframe.

We reserve the right to correct any errors or inaccuracies in product descriptions, pricing or other website information.

4. PRICES

All product prices are displayed on our website in the applicable currency.

The product price and any applicable delivery charges will be displayed before you complete your purchase.

Where applicable, customers purchasing from outside the United Kingdom may be responsible for customs duties, import taxes, handling charges or other fees imposed by the destination country or relevant authorities.

Unless expressly stated otherwise, such customs duties, import taxes and other charges are not included in the product price or delivery charge.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you will receive an order confirmation acknowledging that we have received your order.

Receipt of an order confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where:

  • the product is unavailable;

  • there is an obvious pricing, description or product-information error;

  • payment cannot be authorised;

  • we reasonably suspect fraudulent or unauthorised activity;

  • we are unable to deliver to the address provided; or

  • circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount paid will be refunded using the original payment method where reasonably possible.

6. PAYMENT

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

By submitting payment details, you confirm that you are authorised to use the payment method provided and that the information supplied is accurate.

Your payment provider may carry out additional security or verification checks.

7. SHIPPING AND DELIVERY

We ship orders in accordance with the delivery options and estimated delivery times displayed on our website or during checkout.

Delivery charges and available delivery methods will be displayed during checkout where applicable.

Estimated dispatch and delivery times are provided as estimates only and may vary depending on the destination, courier, customs processing, peak periods and circumstances outside our reasonable control.

For international orders, customers may be responsible for applicable customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise, customs duties and import taxes are the responsibility of the customer and are not included in our shipping charges.

Please refer to our Shipping Policy for full information regarding dispatch times, delivery estimates, shipping charges, destinations and international deliveries.

8. FREE SHIPPING PROMOTIONS

Where we advertise “FREE SHIPPING ON ORDERS OVER £300”, eligibility for free shipping is subject to the conditions displayed on our website and at checkout.

The qualifying order value is calculated based on the value of eligible products after any applicable discounts have been applied, unless stated otherwise as part of the promotion.

Free-shipping availability may depend on the customer's delivery destination and the shipping options available for that address.

Where free shipping is available, the applicable free-shipping delivery service will be displayed or applied at checkout.

Unless expressly stated otherwise, free shipping covers the applicable delivery charge only and does not include customs duties, import taxes, handling fees or other charges imposed by authorities in the destination country.

We reserve the right to amend, suspend or withdraw a free-shipping promotion, but any change will not affect an order already completed under the applicable promotional conditions.

9. PRE-ORDERS

Certain products may be offered on a pre-order basis.

Where applicable, the relevant product page will clearly state that the item is a pre-order and will provide an estimated dispatch or delivery timeframe.

Estimated dates for pre-order products may change due to manufacturing, production, quality control, transportation, customs or other circumstances.

Where there is a significant change to the expected timeframe, we will make reasonable efforts to communicate this to affected customers.

If your order contains both in-stock and pre-order products, dispatch arrangements may depend on the information provided on the relevant product pages or during checkout.

10. RETURNS, REFUNDS AND CANCELLATIONS

Our full return, refund and cancellation conditions are set out in our Returns & Refund Policy.

Customers should review the Returns & Refund Policy before placing an order.

Subject to applicable exceptions, consumers purchasing goods online generally have the right to notify us that they wish to cancel an eligible order within 14 days of receiving the goods, without having to provide a reason.

Following notification of cancellation, eligible goods should be returned within the timeframe required by applicable consumer law and in accordance with the instructions contained in our Returns & Refund Policy.

Where a statutory cancellation right applies, refunds will be processed in accordance with applicable consumer law, including any applicable requirement concerning standard delivery charges.

Certain products may be excluded from change-of-mind cancellation rights where an exclusion is permitted by law, including certain personalised, custom-made, perishable or hygiene-sensitive products where applicable.

Nothing in these Terms & Conditions or our Returns & Refund Policy is intended to remove or restrict your statutory consumer rights.

11. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is faulty, damaged, not as described or materially different from the product ordered, please contact us at:

info@saintgiovannidelamode.com

Please provide your order number and details of the issue. Photographs may be requested where appropriate to help us investigate and resolve the matter.

Your rights in relation to faulty, damaged or incorrectly supplied products are separate from any change-of-mind returns policy, and nothing in these Terms is intended to restrict your statutory consumer rights.

12. PROMOTIONS AND DISCOUNTS

Any discount, promotional offer, sale, promotional code, free-shipping offer or other special offer may be subject to specific terms stated alongside that promotion.

Promotional conditions may include:

  • an expiry date;

  • minimum purchase requirements;

  • selected products or collections;

  • geographical restrictions;

  • exclusions;

  • limited availability;

  • one use per customer;

  • restrictions on combining promotional codes; or

  • other conditions stated at the time of the promotion.

Any applicable promotional conditions will be made available to customers before or when they participate in the promotion.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash and cannot be applied retrospectively to orders that have already been completed.

We reserve the right to withdraw or amend a promotion where reasonably necessary, but this will not affect orders already completed in accordance with the applicable promotional terms.

13. INTELLECTUAL PROPERTY

All content appearing on this website, including our brand name, logos, product designs, photographs, videos, graphics, text and other materials, belongs to or is licensed to Saint Giovanni De La Mode Ltd unless otherwise stated.

You may access and use the website for your personal, non-commercial use.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without our prior written permission, except where permitted by law.

14. WEBSITE USE

You must not use our website:

  • for any unlawful or fraudulent purpose;

  • to attempt to gain unauthorised access to our website, systems or networks;

  • to introduce viruses, malicious software or harmful code;

  • to interfere with the operation, performance or security of our website;

  • to collect information from the website using unauthorised automated methods; or

  • in a manner that could damage our business, website, customers or reputation.

We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms have been breached.

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment providers, delivery companies, social-media platforms or other third-party services.

Third-party websites and services are operated independently from us.

We are not responsible for the availability, content, security, practices or policies of third-party websites or services.

Your use of third-party services may also be subject to their own terms and privacy policies.

16. PRIVACY

Personal information provided through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information and describes the rights available to individuals in relation to their personal data.

Where applicable, information regarding cookies and similar technologies is provided in our Cookie Policy or cookie notice.

17. WEBSITE AVAILABILITY

We aim to ensure that our website operates correctly and remains available to customers.

However, we cannot guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may temporarily restrict or suspend access to all or part of the website for maintenance, security, technical updates or other operational reasons.

18. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, to the extent permitted by law.

These circumstances may include courier disruption, customs delays, natural disasters, extreme weather, strikes, industrial disputes, technical failures, interruptions to transportation or communications, government restrictions or other circumstances beyond our reasonable control.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.

19. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The latest version will be published on this page together with the date it was last updated.

Any changes will apply from the date the updated Terms & Conditions are published unless otherwise stated.

Changes will not affect rights that have already arisen in relation to an order placed before the updated Terms came into effect.

20. CONTACT US

If you have any questions regarding these Terms & Conditions, an order or our services, please contact us:

Saint Giovanni De La Mode Ltd

Company Registration Number: 11383847

Registered Office Address:
LG09, The Shepherds Building
Charecroft Way
London
England
W14 0EE
United Kingdom

Email: info@saintgiovannidelamode.com

21. GOVERNING LAW AND JURISDICTION

These Terms & Conditions and any contract between you and Saint Giovanni De La Mode Ltd shall be governed by and construed in accordance with the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

Any disputes arising out of or relating to these Terms & Conditions or purchases made through our website shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Nothing in this section is intended to deprive a consumer of any mandatory rights or protections available to them under applicable law.